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Answering Calls

   The Topic on this Page are as Follows:

Group pick

Call pickup

 Message reminder

Message waiting (message center of PhoneMail®).

ROLM Phone

Phone Services

 

Group Pick

A pick group is a designated group of phones in your work area configured so you can pick up a call from your phone without knowing the ringing extension's number.

Not all phones in your work area are necessarily in your pick group.  Ask your communications manager which extensions are members of your pick group.

To answer a call ringing on any extension in your pick group,

  1. Get dial tone.
  2. Press pick feature button (PICK) twice, or key in:      * * 3     .

To answer a call to any extension in your pick group when you are talking on your phone,

  1. Ask your party to hold. (But do not press HOLD button.)
  2. Press pick feature button (PICK) twice, or key in:     FLASH * * 3     .
  3. Press CONNECT to reconnect to your party.

         

Back to Answering Calls Back to Using Your ROLM Phone

 

Call pickup

Call pickup lets you answer a call to any extension, providing you know its number.  You can also use this feature for calls that are on hold at another extension.

To answer a call from any extension,

  1. Get dial tone.
  2. Press pickup feature button (PICK), or key in:     * 3     .
  3. Dial number of ringing extension or extension on hold.

To answer a call to another extension while you are talking on your phone,

  1. Ask your party to hold.
  2. Press pickup feature button (PICK), or key in:     FLASH * 3     .
  3. Dial number of ringing extension.
  4. Press CONNECT to reconnect to your party.
Back to Answering Calls Back to Using Your ROLM Phone

  Message reminder

Message reminder allows an internal caller to leave a message (the caller's extension number, and, in some systems, the name) on the display of your ROLMphone 400 or ROLMphone 240E.

Reading a Message Reminder on Your ROLMphone 400 or 240E

The first message will already be displayed.  If additional messages have been left, you may read them without clearing them.

Clearing a Message Reminder from Your ROLMphone 400 or 240E

You can erase the displayed message.  If a second message has been left, it will be displayed.  Repeat this procedure until all messages have been cleared.

Note: To leave a message reminder, see "(Making Calls) Message Reminder".

Back to Answering Calls Back to Using Your ROLM Phone

 

 

Message waiting (message center of PhoneMail®).

Receiving a Message When Your Message Waiting Lamp is Flashing 

Message waiting tells you that the message center or operator has taken a message for you, or that you have a message in your PhoneMail mailbox.

Your message waiting button (MSG CTR  or  MSG WTG) is autodial 0 (zero).  You set it using the station speed feature, code 0 (zero), and the extension number of your message center or, if you have a PhoneMail mailbox, the PhoneMail extension number.

For instructions on using PhoneMail, refer to your PhoneMail User's Guide.

Stopping the Flashing Message Waiting Lamp

If the message waiting lamp does not stop flashing automatically, you can stop the flashing yourself.

To set message waiting autodial button,

  1. Get dial tone.
  2. Press station speed feature button (STA SPEED) twice, or key in:     # # 3     .
  3. Dial 0 (zero).
  4. Dial message center extension, or PhoneMail number.
  5. Hang up.

To receive a message when your message lamp is flashing,

  1. Get dial tone.
  2. Press message waiting feature button (MSG CTR  or  MSG WTG).
  3. Receive message (or follow PhoneMail voice instructions).
  4. Hang up.

To stop the flashing message waiting lamp,

  1. Get dial tone.
  2. Key in:     * 5 2     .
  3. Hang up.
Back to Answering Calls Back to Using Your ROLM Phone

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mailto.gif (844 bytes) If you have any questions after reading this page, call 4357, or send an E-mail to Don Blakeman.   

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