This section contains the following steps for the basic features:

Making internal calls

Making outside calls

Putting calls on hold

Transferring calls

Connecting to calls

ROLM Phone

This guide contains the steps needed to use each of the system features.

Read through and practice the first few features so that you become comfortable with the system before going on to the more complex features.

Making internal calls

  Calling an Extention in Your Telephone System

To call an extension in your telephone system:

1. Get dial tone
2. Dial extension number

Calling an Extension in Your Com Group

Members of a com group are able to call each other by dialing a shortened code number instead of an extension number. A call from a com group member can override a do-not-disturb or station forwarding condition. The call from the com group member will go through.

Com groups of up to 10 members have 2-digit codes. Groups of more than 10 members have 3-digit codes.

To call another extension within your com group:

1. Get dial tone
2. Dial com group number

Making outside calls

To call outside your system, key in your outside line access code (9) before dialing the outside number you want to reach.

NOTE: If all outside lines are busy when you make your call, you will hear a fast busy signal. If your system has queuing, you can use "Standby Queuing" or "Callback Queuing" to wait for the next available outside line.

To make an outside call:

1. Get dial tone.
2. Key in 9 (the outside line access code)
3. Listen for external dial tone.
4. Dial outside number.

Putting calls on hold

Hold allows you to temporarily hang up a line without disconnecting your caller.

  If you want to make another call after placing a call on hold, you must use another line. If your telephone has only one line, instead of pressing the HOLD button, press FLASH to place the call on "soft" HOLD, then dial the second party. (See& Consultation Call)

When a caller has put you on hold, you can put that caller on hold using the HOLD button and then answer or make a call     on another line.  This is called a "hold on hold."

If you are unable to execute a hold on hold, it is because the caller who put you on hold did not use the HOLD button on a    ROLMphone.  It may also be because this feature is not included in your current software.  Contact your communications manager for more information.

  The procedures below apply to both putting a call on HOLD and putting a HOLD on HOLD.

  To put a call on HOLD:

1. Press HOLD button.
2. Hang up.

  To reconnect to a call you have put on hold:

1. Press line button of the call on hold.
2. Or pick up receiver.

Transfering calls

  Transfer allows you to transfer a call to another extension or to the operator.  The operator's extension number is 0.

  If the line to which you are transferring the call is busy or does not answer, or if the party does not want to accept the call,    use the CONNECT button to reconnect to the original party.

  To transfer a call to another extension:

1. Press TRANSFER button.
2. Dial extension number.
3. Announce caller.
4. Hang up. The transfer is completed.

To reconnect witht he original call:

1. Press CONNECT button.

Connecting to calls