ROLM PHONE 
 
 
 
 
 
 




 

Making Calls

Setting Up a Conference Call

Conference call lets you have up to  (8) parties, including yourself, in a telephone conversation.  (2) of the parties can be on outside lines.

Note: Call the first person, then use the following steps:

  1. Press FLASH button.
  2. Dial next extension number, or key in 9, and dial outside number.
  3. Inform the called party that this is a conference call.
  4. Press conference feature button (CONF), or key in     FLASH * 4     to connect all parties.

To reconnect to the conference if a called party refuses the conference, is busy, or does not answer,

  1. Press the CONNECT button.

Dropping the Last Party

You can drop the last party that you added to the conference.  This is useful when you unintentionally add a busy or ringing extension or outside number.

  1. Press FLASH button.
  2. Key in   * * 4

Note: The CBX 8000 does not let you drop the last party from a conference call.
 

Back to Making Calls Back to Using Your ROLM Phone

Consultation Call

Consultation call allows you to talk privately with a second party while the first party is waiting on soft hold.  Use the connect feature to alternate between the two parties.

To consult with a second party during a call,

  1. Press the FLASH button.
  2. Dial extension number or key in 9 and dial outside number.

To reconnect with orignal party,

  1. Press the CONNECT button.

Putting calls on hold

Back to Making Calls

 Back to Using Your ROLM Phone

Callback Camp-On

Callback camp-on automatically rings you back (with a long ring) when the busy extension you are trying to reach becomes free; the indicator light will also flash.  When you answer, you will hear the extension you called begin to ring.

You can only camp on to one extension at a time.

The system does not allow you to camp on if the busy extension you are trying to reach is forwarded.

To camp on to a busy extension,

  1. Listen for busy signal.
  2. Press camp-on feature button (CAMP), or key in    FLASH # 1     .
  3. Listen for internal dial tone.
  4. Hang up.

To cancel the callback camp-on,

  1. Get dial tone.
  2. Press camp-on feature button (CAMP), or key in       # # 1       .
  3. Hang up.

Back to Making Calls Back to Using Your ROLM Phone

Automatic Camp-On

Automatic camp-on lets you stay on the line to wait for a busy extension to become free.  The busy signal changes to music or to silence to indicate that you are camped on.  As soon as the extension is free, your call rings the extension.

Note: When a call camps on to your extension, while you are on the telephone, the call-waiting light blinks.  When the call is internal, you hear a single-beep tone.  When an external call has camped on to your extension, you hear a double-beep tone (a single-beep tone on the CBX II 8000.).

You have two options:

  • Ask your caller to hold, and use CONNECT to connect with the camped on call immediately, or
  • Ignore the camp-on tone; the camped on call rings through to you as soon as you have completed your first call.

If you hear a fast busy tone, someone has camped on to that extension, and you cannot camp on.

To automatically camp on to a busy extension,

  1. Listen for busy signal.
  2. Stay on the line.

To cancel the automatic camp-on,

  1. Hang up.
Back to Connecting to Calls

Back to Making Calls

 Back to Using Your ROLM Phone

Message Reminder

Message reminder allows you to leave a message on the display of an unanswered ROLMphone 400 or ROLMphone 240E telephone.

Your extension number and, in some systems, your name, is displayed on the called party's telephone.

To leave a message reminder on a ROLMphone 400 or 240E,

  1. Listen for ringing tone.
  2. Press camp-on feature button (CAMP), or key in    FLASH # 1    .
  3. Listen for internal dial tone.
  4. Hang up.

Reading additional message reminders on a ROLMphone 400 or 240E,

  1. Make sure phone is on hook.
  2. Press 2.

Clearing a message reminder on a ROLMphone 400 or 240E,

  1. Make sure phone is on hook.
  2. Press 1.
Back to (Answering Calls) Message reminder Back to Making Calls Back to Using Your ROLM Phone

 

Standby Queuing

When you have dialed an outside number and hear a fast busy signal that indicates all outside lines are busy, you can stay on the telephone and wait for a free line.  As soon as an outside line is free, you will hear a double-beep tone and the system automatically places the call for you.

To automatically queue for an open line after dialing an outside number and receiving a fast busy signal,

  1. Remain on the line.
  2. When you hear a double-beep tone, the system automatically places the call for you.

Back to Making Outside Calls Back to Making Calls Back to Using Your ROLM Phone

Callback Queuing

Callback queuing lets you wait for the next available outside line when all outside lines are busy.  You will hear a fast busy signal when all outside lines are busy.

Callback queuing automatically calls you back (with a long ring) when an outside line becomes free.  To answer the callback, press CONNECT; you will hear a high-pitched holding tone and the system automatically places the call for you.

You can postpone callback queuing for approximately 10 minutes.  The telephone rings again with a long ring at the end of 10 minutes.  You can postpone callback queuing only once.

You can cancel callback queuing by getting dial tone, pressing the camp-on feature button (or keying in    # # 1     ), and hanging up.

To queue for an outgoing line that you have dialed,

  1. Listen for fast busy signal
  2. Press camp-on feature button (CAMP), or key in      FLASH # 1     .
  3. Listen for internal dial tone.
  4. Hang up.  (If you are camped on your primary line, its LED will remain lit.)

To accept a callback,

  1. Listen for long ring.
  2. Lift receiver.
  3. Press CONNECT button.  The system automatically places the call for you.

To postpone the callback,

  1. Lift receiver.
  2. Hang up.

Back to Connecting to calls Back to Making outside calls Back to Making Calls   Back to Using your ROLM Phone

System Speed Calling

System speed numbers are shortened code numbers replacing your company's most frequently called telephone numbers to simplify dialing.

Refer to your company's directory for a listing of the speed numbers for your system.

To make a system speed call,

  1. Get dial tone.
  2. Press system speed feature button (SYS SPEED), or key in     # 6     .
  3. Dial system speed number.

Back to Making Calls

Back to Using Your ROLM Phone

Station Speed Calling

Station speed calling allows you to set up single-digit codes for your frequently called internal and external numbers.  You can then dial a 1-digit code number or press and autodial button to access the frequently called numbers.

You can make your own directory containing up to 10 extensions or outside numbers by assigning each extension or outside number to a station code (0 to 9).

You can use autodial buttons to access the numbers on your list of station speed numbers.  (The number of autodial buttons each telephone has may vary.)  Use the keypad to access the balance of the station speed numbers in your directory of ten.

Note: Station speed numbers are line-dependent; you must use the same line to make the call as you used to set the button or code.

To set or change a speed call code or autodial button,

  1. Get dial tone.
  2. Press station speed feature button (STA SPEED) twice, or key in      # # 3     .
  3. Key in station speed code (0-9) or press the autodial button.
  4. Key in 9 and outside number, or dial internal extension.
  5. Hang up.

To set several speed call codes/autodial buttons,

      After step 4, do not hang up.  Repeat steps 2,3, and 4, until all numbers/buttons have been set.  Then hang up.

To make a station speed call,

When you have an autodial button for the number:

  1. Get dial tone.
  2. Press the autodial button.

When you are using the keypad to make the call:

  1. Get dial tone.
  2. Press station speed feature button (STA SPEED), or key in      # 3     .
  3. Dial station speed code.

 Back to Making Calls Back to Using Your ROLM Phone

Repertory Dialing

Repertory dialing allows you to access a feature and dial a telephone number by pressing one button.

You use your keypad and the SET button (or an access code) to set a repdial button to perform a sequence of commands.  For example, you can set the button to diala  frequently called telephone number together with the account code you always charge that call to; or you can set the button to forward your telephone to a particular number.

You must enter the digits, flash (if required), and feature button(s) in exactly the same sequence as if you were using them without the repdial feature.

On a ROLMphone 400 or 240E, the display shows the sequence of up to 24 digits and feature mnemonics and delays as they are being set.  For example:

97671111DDD ACCT 4392
or
FORWD 6395

Delay

A delay feature allows you to enter a specified time delay into the sequence when needed to alow time to process a feature or a call (such as a call placed through a specialized common carrier).

The time delay is normally configured as 2 seconds (entered each time you press the HOLD button), but check with your communications manager to determine the length of time it is set for in your system.

Error Tone and Fast Busy

If you press a repdial button that has not been set, you will hear an error tone, and you will see NOT PROGRAMMED on the display.  If you press the SET button and hear fast busy, it means you cannot set a repdial button at this time because the system is under maintenance.

Consultation Call with Repertory Dialing

If you are connected to another party and wish to use a repdial button to make a consultation call, press FLASH and then the repdial key.  The first party is put on soft (temporary) hold.  Press CONNECT to return to the holding party.  (If your repdial button is programmed with the flash, you do not need to use the FLASH button.)

To set up or change a repdial button to perform a command sequence,

  1. Get dial tone.
  2. Press the SET feature button, or key in     * 5 6 6     .
  3. Press the repdial button that is to be set.

    Note: If you accidentally hit the wrong repdial button (one you have already set for another sequence), DO NOT HANG UP, but press the repdial button again. You will hear error tone, but the original repdial sequence will be kept. You can then hang up and set the correct repdial button.
  4. Key in the digits and feature buttons (or access codes) for the desired sequence.
  5. Note: To enter a delay to allow time for processing, press the HOLD button.
  6. Hang up.

To set several repdial buttons,

Do not hang up after setting the first button.  Repeat steps 2, 3, and 4, until all buttons are set.  Then hang up.

To make a repdial call,

  1. Press the desired repdial button; it will automatically select a line.

          OR

  1. Select a line button.
  2. Press the desired repdial button.

To make a consultation call with repdial (with first party on the line),

  1. Press the FLASH button.  If your repdial button is already programmed with flash, omit this step.
  2. Press the repdial button for the second party.

To reconnect to alternate between parties,

  1. Press the CONNECT button.

Back to Making Calls Back to Using Your ROLM Phone

Save and Repeat

With save and repeat, you can ask the system to remember (save) an internal or external telephone number (up to 16 digits) that you want it to redial later.  After you have saved the number by pressing the SAVE/RPT button, you can automatically "redial" that number by pressing the SAVE/RPT button again.

You can use this ffeature after receiving a busy signal, before the call is answered, during the conversation, or just before you hang up once the called party has done so.

Note: On the CBX II 9000, if you save an internal number when your call is ringing or busy, the number will be saved but you will be returned to dial state (dial tone).

Note: You can save only one number at a time from any one line on your telephone.  Each time you save a number, you erase the previously saved number.

If you have more than one line button on your ROLMphone, you need to remember which line you used for your saved number and to use that line when you call it agian.

To save a telephone number,

  1. Get dial tone.
  2. Dial 9 and outside number (CBX II 8000 and 9000), or dial extension number (CBX II 9000).
  3. Press SAVE/RPT feature button, or key in     FLASH # 4     .
  4. Hang up.

To call your saved number,

  1. Get dial tone.
  2. Press SAVE/RPT feature button, or key in     # 7     .

Back to Making Calls Back to Using Your ROLM Phone

Intercom Call

Intercom call lets you transmit your call directly through the speaker of a ROLMphone to a member of your com group.

To make an intercom call,

  1. Get dial tone.  Use a line in the same com group as the number to be dialed.
  2. Press INTERCOM feature button, or key in     * * 6     .
  3. Dial com group number.
  4. Listen for high-low beep tone.
  5. Begin conversation.

To receive an intercom call,

  1. Listen for high-low beep tone.  (Connection is made.  Caller's voice comes over the speaker.)
  2. Reply in speakerphone mode, or lift the receiver.  (ROLMphone 240 Basic and ROLMphone 120 users must lift the receiver.)

Back to Making Calls Back to Using Your ROLM Phone

Executive Override

Executive override, which is intended for high priority and emergency internal calls, allows you to enter a conversation on a busy extension or to break through do not disturb.

You can use the executive override feature only if your extension has been assigned a special class of service.  Ask your communications manager whether you have been assigned this special class of service.

Note: Executive override does not interrupt a privacy call.

To break through to a busy or blocked extension,

  1. Listen for busy signal.
  2. Press executive override feature button (EOV), or key in     FLASH # 8     .
  3. Listen for half-ring (CBX II 8000), or for override tone and half-ring tone (CBX II 9000).

Back to Making Calls Back to Using Your ROLM Phone

If you have any questions after reading this page call 4357, or send an E-mail to Don Blakeman.